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Tuesday, 15 July 2008 |
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There have been quite a few instances of loss of internet following the batch of Windows updates on 7 July 2008. The symptoms are that you cannot access web pages or retrieve email. The routers appear to be connected and you can ping servers and get responses. The initial diagnosis is that this has to be down to a firewall issue and its soon emerged that the combination of Windows Update known as KB951748 and ZoneAlarm resulted in loss of internet. The initial cure is to either uninstall the update or reduce Zonealarm security settings to medium. Unfortunately we saw loss of internet even where the security setting was medium. The best solution is to uninstall Zonealarm, reboot, test you can now browse the internet and then download the current release of Zonealarm and install that.
If you know someone who has this problem then pass on this advice.
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